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Facts You Should
Know From Auto City
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Your
insurance company wants your vehicle properly repaired and
you to be completely satisfied with their claims service.
You have specific rights and obligations that you should be
aware of. Review your policy. Understand your rights.
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You
are not required by law to get more than one estimate.
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You
may have the repair facility of your choice make the
repairs. You are not required to use a repair facility
selected by a claims adjuster. However, you are required by
your policy to allow your insurance company reasonable
amount of time to inspect the damage prior to repairing it.
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Only
you, the owner, can authorize repairs on your vehicle.
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Repair
estimates will vary. A lower estimate may not include
necessary things such as front or rear wheel alignments,
re-aiming your headlamps, etc. It's your car, make sure it's
repaired to your satisfaction.
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Sign
releases only when the repairs have been completed to your
satisfaction.
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The
vehicle is being repaired for YOU, the owner. You will be
required to pay for the repairs upon completion. To avoid
delays, it will be up to you to secure payment from your
insurance.
Our
repair facility stands ready to assist you in any of these
matters. We will work closely with you to minimize your
inconvenience and maximize your satisfaction.
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